“How long are normal treatments at Pinnacle Physical Therapy?”
A normal session usually lasts 60-90 minutes. This depends on your condition, progression, and schedule. Our therapists are very concerned with getting the most out each treatment so length of treatment can vary.

“Do I have to follow my prescribed treatment* set by my therapist and doctor?”
Yes. Your physician and therapist will set a treatment plan that they feel will allow you the best opportunity to rid you of your condition and/or pain. Each visit is critical to your recovery. The more you’re here the quicker you will get better. Your therapist will make a commitment to you and we ask the same of you in return.

*Prescribed Treatment-the plan of treatment that is set forth by your physician and your therapist.

“Who do I speak to about insurance questions?”
Our Accounts Manager will answer any of your billing and insurance questions. She has over 15 years of medical billing experience. We are very confident that patients are not wrongfully billed and we rarely have a problem. A patient care representative will review you benefits on your first visit and answer any subsequent questions you may have. You are encouraged to contact Adam or Chanel if you have any further concerns.

“What if I need to cancel or reschedule my appointment?”
Please remember that an appointment means that we have reserved that time especially for you. If you need to cancel or reschedule your appointment, please give us at least 24 hours notice.

“How is my progress measured?”
Your progress is an ongoing process as your therapist will be evaluating you during each session to quantify this progress. Your progress will be noted and sent to your referring physician, primary care physician, insurance company, and case manager (if applicable). Although your physical therapist will continually track your progress, each week we will ask for an update on your treatment in your own words. Patient Progress Reports give you the opportunity to give us an update on your condition and your therapy. We encourage you to fill one out once a week